I hate automated phone menus. When I call a company on the phone rather than going to their web site, it’s usually because I have a complicated question that isn’t going fit into the menu options.
Here are two sites that give tips for getting cutting through phone menus to talk to a person.
I’ve never used it, but here’s another cool way of addressing the same problem:
http://fonolo.com/learn
Really good to know. Thanks for sharing.