Working with professionals can be a joy. Not only can they solve your problem, they may help you see what problem you should solve. I’ve had several instances lately when I hired a pro to do something I’d attempted myself. In each case I was very pleased and wondered why I hadn’t done this sooner. Offhand I can’t think of an example where I regretted hiring a professional.
Strictly speaking, a professional in some area is simply someone who is paid to do it. But informally, we think of a professional as someone who not only is paid for their services, they’re also good at what they do. The two ideas are not far apart. People who are paid to do something are usually good at it, and the fact that they are paid is evidence that they know what they’re doing.
Experts, however, are not always so pleasant to work with.
Anyone can call himself an expert, and there’s no objective way to test this claim. But it’s usually obvious whether someone is a professional. When you walk into a barber shop, for example, it’s safe to assume the people standing behind the chairs are professional barbers.
Often the categories of “professional” and “expert” overlap. But it is suspicious when someone is an expert and not a professional. It implies that their knowledge is theoretical and untested. If someone says she is an expert in the stock market but not an investor, I wouldn’t ask her to invest my money. When I need my house painted, I don’t want to hire an expert on paint, I want a professional painter.
Sometimes experts appear to be professionals though they are not. Their expertise is in one area but their profession is something else. Political pundits are not politicians but journalists and entertainers. Heads of scientific agencies are not scientists but administrators. University presidents are not educators or researchers but fundraisers. In each case they may have once been practitioners in their perceived areas of expertise, though not necessarily.